Linjaliikenne Muurinen quality promise
Quality promise in accordance with section 48 of the Public Transport Act.

Transport services provided
Our company offers charter traffic services both in Finland and abroad. Our values are quality, safety, reliability and first-class customer service.

Information
We will inform you about possible changes at www.chartermuurinen.fi. For more information, call (+358) 238 2800 or email palvelut@muurinen.fi.

Staff
Drivers, duty officers and management are experienced professionals. Our language-skilled drivers have received training in economical driving and are environmentally responsible in their work practices. The operating methods of the staff reflect the values and quality objectives of the entire company.

Fleet
Our fleet consists of a wide range of modern buses. The capacities of the charter buses range from 10 to 66 people. The standard equipment of the charter bus includes a toilet, USB-ports, air conditioning, alcohol interlock, seat belts, a refrigerator and a DVD and CD player. Complimentary Wi-Fi is also available by request. Some of the charter buses are suitable for disabled customers, and the basic equipment of these buses also includes lifts. In addition, our fleet includes a conference bus and low-floor city buses. All low-floor buses are also suitable for disabled customers.

Our buses are serviced regularly and a clean charter bus always arrives for the charter tour.

Customer satisfaction and feedback
First-class customer service is one of our key values and we encourage our customers to actively provide feedback. We always want to offer service that meets the customer’s wishes, and long-term customer relationships are the cornerstone of our company. Customer feedback will be processed promptly and any corrective action will be taken immediately.